For pet owners across Indonesia, especially outside Jabodetabek. Send photos + describe symptoms, our partner vets help analyze and recommend next steps + nearest clinic referrals — no consultation fee.
Home visits are currently only available in Jabodetabek. For pet owners outside, online WhatsApp consultation still helps — especially for questions that don't need physical exam.
Many Indonesian cities have limited veterinary clinic options, especially for exotic pets. Online consultation is a fast option before searching for the nearest physical clinic.
Nutrition consultation, vaccine scheduling, behavior questions, new pet adoption prep, or second opinion — all handle-able via chat and photos.
Unsure if your pet's symptoms need immediate clinic care or can be observed at home? We help assess via chat — clear next steps + clinic referral if needed.
For rabbits, hamsters, sugar gliders, reptiles, birds — many Indonesian cities lack experienced exotic vets. We help connect you to partner vets with exotic experience.
Simple process, all via WhatsApp. No forms, no registration, no app to download.
Mention your pet type, symptoms or question, and your city. If possible, attach 1-2 photos of the condition — very helpful for vet analysis.
Our team reviews info and asks for additional details if needed (vaccine history, symptom duration, etc). No initial consultation fee.
Prabasavet partner vet provides advice: home care possible, observation needed, or immediate clinic visit required. Plus nearest vet clinic referral in your city (if needed).
If you have follow-up questions or need to update on condition, just continue chatting. No time limit on online consultation.
Good photos = more accurate vet analysis. Quick tips:
Photograph in area with adequate natural light (near a window during day). Avoid flash — it can cause reflection and alter skin color.
Tap your phone screen on the area you want to photograph to lock autofocus. Keep hand steady — rest hand on a surface if needed.
For skin/wound issues: 3 angles (close-up + medium + wider context shot showing the whole pet).
For lumps/wounds, place a scale object (coin or finger) next to it so the vet knows the actual size.
For abnormal behavior (limping gait, seizures, breathing difficulty) — a 10-30 second video is more informative than a static photo.
Mention "photo taken today" or specific date in chat. For wound progress, daily photos help monitoring greatly.
We're transparent about limits so you understand when physical clinic care is necessary.
Don't wait for online consultation. Go directly to the nearest 24-hour vet clinic. Emergency signs: unconscious, seizing, heavy non-stopping bleeding, severe respiratory distress, very high or low body temperature, dystocia, or repeated bloody vomiting. After stabilization + need follow-up monitoring, we're ready to help via online consultation.
Initial WhatsApp consultation is genuinely free. We don't charge for triage chat, advice, or clinic referrals. No deposit, no admin fee. Future paid services (e.g., scheduled 30-min video call consultation) will be transparently mentioned before starting.
Our triage team responds within 30 minutes (working hours 8 AM - 9 PM). For specific vet recommendations, usually 1-3 hours depending on complexity. If urgent, mention it during chat — we prioritize.
Prabasavet partner vets do not prescribe online (per PDHI professional ethics). We provide advice on home care with OTC (over-the-counter) options, or refer to your nearest clinic for formal prescription. For medications previously prescribed by other vets, we help explain dosage/usage.
No. As part of our commitment to pet owners across Indonesia, initial consultation + follow-up are unlimited and free. We hope you use it wisely so our team can help other owners too.
Absolutely! If you're in Jabodetabek, we usually recommend booking a home visit directly (vet comes to your home, more thorough). But for light questions or second opinion, online WhatsApp consultation is still available.
Yes. Chats and photos are stored for internal vet coordination + common disease pattern analysis (anonymous, no identifying info). We don't share with third parties, don't publish without explicit permission. To delete data completely, request via WhatsApp anytime.
Yes. For rabbits, hamsters, sugar gliders, reptiles, birds — we ensure partner vets with exotic experience respond. Mention species as specifically as possible when WhatsApping.
Currently home visit coverage focuses on Jabodetabek. Expansion to other cities depends on demand volume + ability to recruit partner vets in those cities. Mention your city when WhatsApping — this data helps us prioritize expansion.
Tap the button below, send WhatsApp to our team. Mention your pet, symptoms/question, your city, and attach photos if possible. We respond within 30 minutes during working hours.
Free WhatsApp Consultation